Nicole Sturt

Batista Maestro @Costa Coffee

Uttoxeter, GB

As a Barista Maestro at Costa Coffee, I lead a team of baristas to deliver excellent customer service and high-quality products in a fast-paced environment. My responsibilities include supervising daily operations, managing shift rotas, and ensuring compliance with health, safety, and brand standards. I coach and develop team members, providing on-the-job training to improve skills, efficiency, and customer engagement. I also handle cashing up, stock control, and inventory management, while supporting store managers in meeting sales targets and driving operational performance. By fostering a positive and motivated team culture, I ensure smooth service delivery and consistently enhance the customer experience.