Nicole Pursell

Director, RCM Playbook PEM Lead & Client Integration Support @ Optum | High Performance Teams

Role
Director, Rcm Playbook Pem Lead & Client Integration Support at Optum
Location
Chesapeake, VA, US
LinkedIn followers
500 followers

About Nicole Pursell

Career oriented professional offering a record of successful job performance and 20+ years experience in financial services, management, training, and process improvement. Highly creative, recognized as a problem solver, results-oriented, solution focused individual. Areas of strengths include:Strong communication skills Quick leanerLeads by exampleOutside the box thinkingWorks well under pressureBusiness Process ImprovementClifton Strengths Assessment Top 5ArrangerInputResponsibilityRelatorDeliberative

Experience

  1. Director, Rcm Playbook Pem Lead & Client Integration Support

    Optum

    Sep 2024 — Present · VA, US

    Spearhead development and implementation of RCM best-practice operating models, aligning with organizational standards and client requirements.Lead cross-functional teams to create and deliver comprehensive playbooks, improving operational efficiency and consistency across client integrations.Present strategic frameworks to executive stakeholders, securing buy-in and driving adoption of optimized workflows.Accelerated onboarding for new client engagements, enhancing revenue cycle performance and reducing integration timelines.

Education

  • Yutan High School

    High School

    1990 — 1993

  • Tidewater Community College

    Associate's Degree

Skills

  • Business Process Improvement
  • Epic Resolute Professional Billing
  • Project Management
  • Process Improvement
  • Microsoft Excel
  • Medical Billing
  • Healthcare Management
  • Revenue Cycle
  • Problem Solving
  • Management
  • Team Building
  • Healthcare
  • Team Leadership
  • Epic Systems
  • Hipaa
  • Healthcare Information Technology
  • Training
  • U.s. Health Insurance Portability and Accountability Act (Hipaa)
  • Revenue Cycle Management

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Nicole Pursell — Director, Rcm Playbook Pem Lead & Client Integration Support at Optum in Chesapeake, VA, US | Unifers