Nicole Pursell
Director, RCM Playbook PEM Lead & Client Integration Support @ Optum | High Performance Teams
- Role
- Director, Rcm Playbook Pem Lead & Client Integration Support at Optum
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Nicole Pursell
Career oriented professional offering a record of successful job performance and 20+ years experience in financial services, management, training, and process improvement. Highly creative, recognized as a problem solver, results-oriented, solution focused individual. Areas of strengths include:Strong communication skills Quick leanerLeads by exampleOutside the box thinkingWorks well under pressureBusiness Process ImprovementClifton Strengths Assessment Top 5ArrangerInputResponsibilityRelatorDeliberative
Experience
Director, Rcm Playbook Pem Lead & Client Integration Support
Sep 2024 — Present · VA, US
Spearhead development and implementation of RCM best-practice operating models, aligning with organizational standards and client requirements.Lead cross-functional teams to create and deliver comprehensive playbooks, improving operational efficiency and consistency across client integrations.Present strategic frameworks to executive stakeholders, securing buy-in and driving adoption of optimized workflows.Accelerated onboarding for new client engagements, enhancing revenue cycle performance and reducing integration timelines.
Education
Yutan High School
High School
1990 — 1993
Tidewater Community College
Associate's Degree
Skills
- Business Process Improvement
- Epic Resolute Professional Billing
- Project Management
- Process Improvement
- Microsoft Excel
- Medical Billing
- Healthcare Management
- Revenue Cycle
- Problem Solving
- Management
- Team Building
- Healthcare
- Team Leadership
- Epic Systems
- Hipaa
- Healthcare Information Technology
- Training
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Revenue Cycle Management
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