Nikki Powell
Operations Manager
- Role
- Team Manager, Operations Quality Assurance at Genworth
- Location
- Lynchburg, VA, US
- LinkedIn followers
- 500 followers
About Nikki Powell
Human resources professional with experience managing employee benefits, employee hiring…
Experience
Team Manager, Operations Quality Assurance
Aug 2025 — Present
Own the Call Quality (CQ) program for Operations • Lead a team of CQ Auditors; driving individual and team accountability• Identify, recommend, and develop processes to achieve call quality assurance• Collaborate with leadership and partner with other areas across the business to understand strategy, direction, tactical and strategic requirements and recommend process improvements which generate productivity and increase customer satisfaction• Utilize data to maximize resource efficiency through scheduling & work allocation, monitoring past trends, utilizing knowledge of future events & understanding of capacity model data• Implement new processes within the team for advancements of technology within the call quality team
Education
Southern New Hampshire University
Bachelor of Business Administration - BBA, Human Resource Management
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