Nicole N.
Director, Operational Excellence (Naviego) @BioScript Solutions
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WORK HISTORY
Director, Operational Excellence (Naviego) @BioScript Solutions
Moncton, NB, CA
As Director of Operational Excellence at NavieGo, I lead strategic direction and oversee operational processes to drive efficiency and financial performance. Benchmarking our operations against industry standards, I oversee a team that gains alignment on priorities to support assessment of current workflows, identify gaps, and implement scalable solutions with strong governance.I am accountable for the establishment and refinement of our SOPs, KPIs, and quality metrics, to ensure compliance with patient safety and product quality reporting. I serve as the business lead for CRM implementation, collaborating with PSP Directors to define requirements and drive technology adoption. I champion continuous improvement, integrating best practices and innovations across the NavieGo PSP portfolio, while demonstrating strong leadership through mentoring & inspiring teams, supporting learning & development, and actively contributing to my peer group of senior and executive leaders. My approach is grounded in proactive decision-making, courageous communication, and a relentless focus on execution excellence and continuous improvement.
EDUCATION
Humber College
Pharmacology
Humber College
Pharmacy Practice, CE
Sheridan College
Art/Art Studies, General
SKILLS
ABOUT NICOLE N.
With over 25 years of experience in the pharmacy and clinical operations space, partnered with broad PSP knowledge, I am a dedicated leader and change agent focused on optimizing performance and building high-value teams and relationships.My expertise centers on: Strategic Relationship Building: Cultivating stakeholder trust and partnerships to align goals and drive initiatives. Operational Mastery: Serving as an expert in complex operational settings, consistently driving continuous improvement and efficiency gains. Dynamic Change Leadership: Successfully leading and advocating for large-scale organizational change with influential leadership and clear communication.
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