Nicole Neckermann
Senior Manager Market Performance Management @Mercedes-Benz Mobility Ag
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WORK HISTORY
Senior Manager Market Performance Management @Mercedes-Benz Mobility Ag
Stuttgart, DE
Leading market performance governance and sales improvement across overseas financial services markets, overseeing a portfolio of €28bn and vehicles and guiding a specialist central team- Directed market performance strategy enabling clearer commercial accountability and improved decision-making across diverse regions- Led Accelerate Overseas initiative -> 2–5% annual penetration and retention uplift across priority markets.
EDUCATION
Freie Universität Berlin
Doctor of Philosophy - PhD, Linguistics
SKILLS
ABOUT NICOLE NECKERMANN
An accomplished Senior Executive with a wealth of international Leadership experience in customer operations, transformation and business performance across global financial services and mobility. Known for designing customer centric operating models, scaling digital service strategies and leading complex multiregional change. A proven track record of consistently improving customer satisfaction, profitability and operational efficiency while strengthening workforce capability and organisational resilience. A strength in shaping strategic direction, influencing cross functional stakeholders and leading with clarity in complex environments. Driven by sustainable performance, innovation and high trust people leadership- Leadership: Led up to 200 employees in international markets, developed high-performing teams and sustainable corporate cultures- Customer Experience: Transformed end-to-end customer processes for over customers; significantly increased customer satisfaction and reduced cost- Process Reorganization & Automation: Implemented efficient, digital end-to-end processes; cost reductions and productivity increases of 20% through automation- Project & Change Management: PMP and ProSci certified; successfully managed international transformation programs with budgets exceeding €100 million- Strategic Corporate Management: Translated corporate strategies into measurable operational successes with a focus on growth, efficiency, and profitability.Ready to assume overall responsibility as Chief Customer Officer, COO, Chief Transformation Officer or Program Director for business development, operational excellence, and sustainable growth.
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