Nicole Mercaldi

About Nicole Mercaldi

Dedicated leader with 15+ years professional experience including 7+ years of Customer Success team leadership at high-growth health tech companies. A few things to know about me and how I work:1) I am a compassionate leader and put people first.How I show up and support people will always be what I care most about - whether it\'s family, colleagues or customers. 2) I approach situations from a place of curiosity.I listen and ask thoughtful questions to find the best path forward - looking to understand, learn, and connect the dots.3) I look for ways to make things better. I think in systems and processes designed to simplify and improve efficiency - bringing order to chaos and clarity to ambiguity. Specialties: Customer Success, Customer Operations, Customer Strategy, Account Management, Global Team Leadership, Customer Journey Mapping, Relationship Management, Project Management, Digital Media, Cross-Functional Collaboration, Process Optimization, Stakeholder Management

Experience

1. Director of Customer Success

   Passage Health

   Nov 2025 — Present · New York, NY, US

Education

• Marist College

  Bachelor of Science (B.S.)

Skills

• Marketing
• Creative Strategy
• Leadership
• Event Management
• Marketing Communications
• B2b
• Advertising
• Direct Marketing
• Account Management
• Integrated Marketing
• B2b Marketing
• Direct Mail
• Management
• Digital Marketing
• Social Media Marketing
• Marketing Strategy
• Strategy