Nicole McCormick
Supervisor of Managed Services
- Role
- Supervisor of Managed Services at Granite Telecommunications
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Nicole McCormick
With over six years at TeleVoIPs, my focus as Voice Operations Engineer Manager is on ensuring network reliability and providing top-tier connectivity solutions. My mission is to lead and inspire our team to excel in developing and implementing best practices that align with our company\'s dedication to exceptional service. Our team\'s culture thrives on diverse perspectives and relentless innovation, aiming to exceed service agreements and resolve complex issues swiftly.In my current role, I oversee two teams committed to solving Hosted VOIP challenges and streamlining telecommunications projects and onboardings. We prioritize innovative solutions, from configuring complex phone systems to ensuring effective client communication and number portability. Our collaborative efforts are crucial in maintaining and enhancing TeleVoIPs\' position as a leader in hosted voice solutions.
Experience
Supervisor of Managed Services
Oct 2024 — Present · Quincy, MA, US
Lead team that provides Day 1 Support for SDWAN and Security products for customer locations and acts as first level or troubleshooting during initial site turnupProvide team support for configuration modifications alongside engineering to support project scale and execution of overall network solutionDevelop and promote subject matter expertise and platform proficiencies amongst team membersProvide escalation support for SDWAN/Security products both internally and to customers
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