Nicole Matos
Client Success Director @Health Union
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WORK HISTORY
Client Success Director @Health Union
Philadelphia, PA, US
Manage full campaign lifecycle for clients, from kickoff to wrap-up, ensuring alignment with goals, KPIs, and success metrics.Lead onboarding, execution, and optimization of digital campaigns with HCP and DTC focus, delivering measurable results.Grow strategic client relationships, strengthen partnerships, and identify opportunities for expanded engagement.Analyze campaign data to generate actionable insights, demonstrate program impact, and deepen client understanding of company value.Troubleshoot campaign/platform issues and resolve billing discrepancies efficiently, maintaining client trust and satisfaction.Exceeded incremental revenue target, delivering ~$890K against a $750K goal (+19%) by Q4 2025.
EDUCATION
Rutgers University–New Brunswick
Bachelor of Arts - BA, Communications
SKILLS
ABOUT NICOLE MATOS
Senior Account & Client Success Professional - Expert in Strategic Partnerships & Campaign Execution
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