Nicole Mason

About Nicole Mason

I’m a marketing and advertising professional with experience leading client facing teams and developing strategies that help businesses grow. I’ve managed account management and business development teams, built processes to streamline workflows, and set goals to drive results.I’ve worked on everything from digital campaigns and SEO to social media and traditional marketing. I enjoy supporting my teams, collaborating with leadership, and finding ways to make marketing smarter, more efficient, and more effective for our clients.

Experience

1. Client Experience Team Manager

   Corkboard Concepts

   Jul 2025 — Present · Pittsburgh, PA, US

   As the Client Experience Team Manager, I lead both the account management and business development teams, overseeing all client facing work across account managers, sales account executives, and the BDR team at Corkboard. My team is responsible for maintaining strong client relationships while driving business growth.To support my teams, I set outreach and revenue goals aligned with company objectives and developed CRMs to improve revenue forecasting. I also created proposal templates, sales processes, onboarding procedures, and collections processes to streamline operations, boost efficiency, and ensure a consistent client experience.I interview, hire, and onboard new team members to grow and strengthen the team, making sure each new hire is set up for success and aligned with company goals. I work closely with fellow leadership team members on strategy, process improvements, and cross departmental initiatives to drive overall company success.

Education

• Peters Township High School

  High School Diploma, General Studies

  2007 — 2011

• PennWest California

  Bachelor of Science (BS), Sports Management

  2011 — 2015