Nicole Madden

About Nicole Madden

As the HR Manager for Inspired Online Schools USA, I’m committed to supporting our team members and helping them thrive in an innovative, virtual education environment. I’m passionate about building an inclusive, empowering culture that allows everyone to grow and feel valued. With a focus on people-first HR practices, I work to create scalable solutions that make a real difference – from refining onboarding experiences to developing tailored career growth opportunities that inspire employees to reach their full potential.I bring experience in fostering talent, optimizing employee engagement, and building strong, supportive relationships across diverse, remote teams. I believe in using data-driven insights to listen to our team’s needs and ensure that every individual feels heard, supported, and appreciated. Through targeted engagement initiatives and a focus on retention, I strive to build a culture where our people are not only successful but truly fulfilled in their roles.I am focused on delivering HR solutions that drive performance, foster a cohesive culture, and align with the objectives of Inspired Online Schools, USA. My commitment is to support the growth of our team and ensure we build a strong foundation for long-term success.

Experience

1. HR Manager, Inspired Online Schools Usa

   Inspired Education Group

   Mar 2025 — Present · VA, US

   Lead HR and People Operations for US Performance Academy and Inspired School, overseeing payroll, benefits, compliance, employee relations, and workforce strategy for a multi-state, fully remote U.S. organization within a global education group.• Own end-to-end talent acquisition and onboarding, including job architecture, compensation alignment, offer approvals, background checks, and compliant onboarding across W-2, contractor, EOR, and international employment models.• Manage and oversee U.S. payroll operations, including payroll transitions, pay group alignment, PTO administration, deductions, and coordination with PEOs, EOR vendors, and Finance to ensure timely and compliant payroll execution.• Partner cross-functionally with Finance, Legal, UK-based Group HR, and Operations to ensure compliance with U.S. federal, state, and local labor laws, and to align HR policies across jurisdictions.• Act as the primary escalation point for employee relations, performance management, investigations, and workplace concerns, balancing risk mitigation with employee experience in a remote environment.• Lead benefits administration and vendor management, including medical, dental, vision, 401(k), leave programs, and wellness offerings, while supporting employee education and issue resolution.• Drive the development, localization, and governance of HR policies, employee handbooks, and procedures, ensuring alignment with legal requirements, Inspired standards, and operational realities.• Maintain oversight of HRIS, payroll systems, employee records, and data integrity, ensuring audit readiness, confidentiality, and compliance with employment and data-privacy regulations.

Education

• University of Phoenix

  Master of Business Administration - MBA, Human Resources Management and Services

  2017 — 2020

• University of Phoenix

  Bachelor of Science - BS, Psychology

  2016 — 2017

• Howard University

  Bachelor of Science - BS, Psychology

  2009 — 2014