Nicole M. Lester
VP - Operations and Controls | Community Builder | Speaker | Advisor
- Role
- VP - Product Manager, Operations and Controls Lead at JPMorganChase
- Location
- Newark, DE, US
- LinkedIn followers
- 500 followers
About Nicole M. Lester
Nicole is a strategic leader and innovator with dual strengths in enterprise-scale product operations and entrepreneurial tech innovation. Her product-to-scale storytelling expertise bridges deep technical insights (AI, HealthTech, FinTech) with clear and actionable business outcomes to increase efficiencies and strengthen productivity. At JPMorganChase, Nicole implements automated solutions, risk analysis, and communication strategies to build operational workflows and productivity reporting for the delivery and integration of API capability platforms for Chase Brand and Co-Brand Card partners.As a Business Advisor and Mentor, Nicole empowers business owners and leaders with tools and guidance needed for growth. She uses her expertise in process automation, objective and key result development, financial forecasting, and communication strategies to help them achieve business goals. Nicole serves on the Board of the Spur Impact Association, the Fresh Start Scholarship Fund, on the Advisory board for the Wilmington University College of Business and Master\'s program. She is a Client Lead for Chase’s Tech for Social Good project and a school connector for JPMorganChase’s generationTechnology project. She is also a SCORE Business Advisor for SBDC and local businesses. With a love for technology, Nicole is proficient in Jira, JiraAlign, Confluence, Kanban, Alteryx, Tableau, Agile, Basic Python, Signavio, Visio, LLM, SQL, SAP, SharePoint, Microsoft Suite, LookerStudio, Oracle. “Courage is more exhilarating than fear” -Eleanor Roosevelt, You Learn by Living
Experience
VP - Product Manager, Operations and Controls Lead
May 2025 — Present
Develop and implement operational processes to ensure smooth company operations and maintain a strong internal control environment.• Oversee data analysis and reporting, ensuring compliance with relevant regulations and policies.• Manage cross-functional teams to optimize processes and drive efficiency.• Develop and implement strategic process and controls KPI improvements and communicate same for executive stakeholders. Lead compliance program management, Collaborate with legal risk controls and compliance partners for risk assessment. Develop and Lead internal control frameworks and reporting of same. Develop and lead internal audit readiness program and socialize the same for adjacent lines of business under CCB.
Education
Wilmington University
ABA Paralegal Certificate, Legal Studies, Contracts
2011 — 2012
Liberty University
Master of Business Administration - MBA, Business Administration and Management, General
2017 — 2019
University of Delaware
Bachelor of Arts - BA, Political Science
2005
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