Nicole Lunsford

Experience

1. Branch Coordinator

   WillScot

   Aug 2003 — Present · Greensboro, NC

   As the Fleet Manager in Greensboro, NC my responsibilities include the following:Manage monthly/yearly financial budgets, forecasting weeklyManage 21 acre property consisting of a modular and OTR fleet, multiple employees, and contractors Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demandOversee transportation and construction of installation, dismantle, and repair of commercial modular projects ranging from 150 to square feetManage a fleet of + assetsMonitor, investigate, and implement cost reduction initiativesDrive profitable revenue growth by maintaining and growing customer relationshipsProvide leadership, training, and direction to ensure profitable inventory managementSupervise employees and vendors to maintain a safe work environment following strict Environmental, Health, and Safety policies and procedures, including extensive safety trainingBasic knowledge of HVAC, electrical, and general buildingManage outgoing and incoming inspection of units and perform onsite inspections with customersComplete understanding of marketplace conditions in order to maximize utilization of fleetReconcile all customer concerns, issues, and disputes in order to maintain the relationshipEnsure effective execution of the order fulfillment processRun meetings with potential customers to analyze their needs and present the appropriate solutionParticipate in multiple company growth teams to constantly improve procedures visiting branches throughout the United States. Perform as Sales Manager as needed, with duties consisting of providing quotes/bids, assisting customers with selections of office space, making frequent cold calls and site visits Maintain and expand relationships with existing customer baseAccounts Payables and Receivables (modular and OTR divisions)Coordinate the dispatch of service calls with technicians and vendorsGeneral Administrative duties

Education

• Jan Secore School of Real Estate

  Real Estate Broker, Real Estate

  2010 — 2010

• Walter Williams High School

  High School Diploma, General Studies

  1994 — 1998

• GTCC

  Dental Assisting, Dental Assisting /Hygiene

  2000 — 2002

Skills

• Key Account Management
• Forecasting
• Training
• Sales Operations
• Salesforce.com
• Project Planning
• Process Improvement
• Crm
• Analysis
• Negotiation
• Process Scheduler
• Construction
• Logistics
• Fleet Management
• New Business Development
• Inventory Management
• Sales Process
• Operations Management
• Management
• Account Management
• Customer Satisfaction
• Cold Calling
• Contractors
• Customer Retention
• Purchasing
• Inventory Control
• Team Building
• Direct Sales
• Leadership
• Budgets
• Customer Service
• Pricing
• Selling
• Contract Negotiation
• Contract Management
• Procurement
• Sales Management
• Sales
• Customer-Focused Service
• Facilities Management