Nicole Laughridge

About Nicole Laughridge

Goal-driven HR technology operations director with a passion for enrollment, collaboration and integration. Specialties include: associate coaching and development, customer service and project management.

Experience

1. Director, Enrollment Technology Partner Management

   Chubb

   Sep 2022 — Present

   Leads a team of manager level consultants to build the foundation for a strategic partnership practice, and deliver integrations across approximately 5 contracted benefit administration platform partners, supporting sales goals and driving an ease to do business with Chubb.• Oversees a team of 3 managers accountable for the integration strategy, projects, and day-to-day operations with benefit administration platform partners.• Functions as one of 5 key members of the LIMRA EDI executive team, which included fellow carriers tasked with advising LIMRA project manager on key industry data topics and delivering 2 industry standards to market focused on easing client level integrations.• Participates on a team of consultative team members planning annual LIMRA Enrollment Technology Strategy Seminar, planning and moderating sessions on industry-relevant topics.• Identifies and drives improvements to minimize transactional burden for brokers working with a technology platform, resulting in a 20% return on investment.• Coordinates with and fosters working relationships with internal and external professionals to swiftly resolve issues in a timely manner.• Successfully achieved Six Sigma Yellow Belt certification.

Education

• Illinois Benedictine College

  Bachelor of Arts (BA), Psychology

  1989 — 1993

• Benedictine University

  Master's degree, Health Services/Allied Health/Health Sciences, General

  1996 — 1999

Skills

• Enrollment Management
• Project Portfolio Management
• Health Insurance
• Ms Project
• Cross-Functional Team Leadership
• Strategy
• Program Management
• Insurance
• Strategic Planning
• Leadership
• Business Analysis
• Customer Service
• Vendor Management
• Life Insurance
• Management
• Business Process
• Risk Management
• Process Improvement
• Employee Benefits
• Change Management
• Enrollment Services
• Project Management
• Sdlc
• Performance Management
• Business Process Improvement