Nicole L.
Manager @ Grainger | Leader Enablement, Learning & Development
- Role
- Manager, Customer Experience - Learning & Development at Grainger
- Location
- Janesville, WI, US
- LinkedIn followers
- 500 followers
About Nicole L.
I have over 15 years of combined experience in Financial Services and Customer Service including leading front line call center team members and leaders. I am currently in a role supporting Leader Enablement in the Customer Service Center at Grainger. This includes supporting leader skill development and continuous improvement initiatives that help equip leaders to be successful in their roles.I recently completed a Master\'s degree in Organizational Development from Edgewood University, where I learned strategic analysis and enhancement of organizational learning, performance, culture, and change management. Opportunities to continue to learn and grow are important to me, and I enjoy helping others do the same!
Experience
Manager, Customer Experience - Learning & Development
May 2023 — Present
Education
Edgewood University
Master of Science, Organization Development
University of Wisconsin-Whitewater
Bachelor of Arts, English Language and Literature/Letters
2007 — 2012
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