Nicole L.
Customer Experience Manager | eCom CX | Operations | Logistics | Mentor | Coaching and Development | Experienced People Leader/Management | Customer Retention Management | BPO Account Management
- Role
- Customer Experience Manager at Gardencup
- Location
- Lakeland, FL, US
- LinkedIn followers
- 500 followers
About Nicole L.
Senior Customer Experience and Operations leader with 29+ years of experience scaling…
Experience
Customer Experience Manager
May 2024 — Present · Lakeland Highlands, FL, US
Ownership of Gardencup\'s CX support channels, communications, automations, outsourced agents, and customer community. Implementing and optimizing platforms, software applications, process improvement projects, all while providing an industry-best D2C relationship experience.
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