Nicole Kirchoff

Experience

1. Regional Manager

   Premier Inc.

   Oct 2021 — Present

   Support the planning, execution, and oversight of the account management of UnityPoint Health as part of the dedicated field team. • Supports account planning process and assists with the development of a supply chain improvement plan at each member. Ensures plans are updated monthly with identified and implemented savings and shared with account team• Work with account team to understand members strategy, goals, and key performance indicators. Specifically, understanding supply chain related goals (savings, performance goals, etc)• Works in collaboration with other field Region Specialists, Premier Performance Partner staff, client services, product management, operations, new business development to ensure customer service and value provided exceeds customer expectations. Maintain product and service knowledge and technical competency in all products offered throughout Supply Chain Services. • Maintain awareness and knowledge of other business groups to better serve accounts and to drive additional member engagement. Works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.• Proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics• Ongoing support of analytics that are in alignment with contract roll out and members’ supply chain plan• Management of member rostering of entities and critical customer attributes• Effectively manage issues with member and supplier customers to:o Collect and document issueso Probe and scale for urgencyo Resolve, communicate, or escalate Region Directors or VPs and stakeholders along with recommendations• Represents the interests of Client Management internally in a variety of settings within and outside of the business group

Education

• St. Ambrose University

  Bachelor of Arts (B.A.), Sport Management & Public Relations

  2005 — 2008