Nicole K.
Manager, Strategic Customer Success | IT, Automation & Managed Services | PhD Researcher in International Economics (UNWE)
- Role
- Manager, Strategic Customer Success at Denali Advanced Integration
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Nicole K.
As a Project Manager II, I bring people, strategy, and technology together to deliver…
Experience
Manager, Strategic Customer Success
Aug 2025 — Present · Redmond, WA, US
Cultivate strong, long-term relationships with Fortune 500 and mid-enterprise clients as a trusted advisor and advocate for their success• Act as the primary point of contact, managing internal escalations and coordinating cross-functional efforts to strengthen partnerships• Proactively address challenges to ensure a smooth and consistent customer experience• Monitor and analyze customer health metrics to identify and mitigate potential risks• Identify upsell and cross-sell opportunities to drive revenue growth and account expansion• Implement targeted retention strategies to maximize customer lifetime value
Education
University of National and World Economy
Bachelor of Economics (BEc)
2015 — 2019
University of National and World Economy
Master of Economics (MEc)
2020 — 2021
University of National and World Economy
Doctor of Philosophy - PhD
2022 — 2026
31st School of Foreign Languages and Management "Ivan Vazov"
High School Diploma
2010 — 2015
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