Nicole K.

Chief Operating Officer @Alpharetta Smile Care

Alpharetta, GA, US

Operational ManagementOversee daily operations of the dental office, including front desk, billing, hygiene, and clinical functions.Develop and enforce office policies and procedures to ensure efficiency and compliance.Monitor and improve workflows to optimize patient scheduling, treatment planning, and staff productivity.2. Staff Supervision & Human ResourcesRecruit, train, and manage non-clinical and administrative staff.Conduct performance reviews, coordinate staff schedules, and address personnel issues.Foster a positive work culture and promote team collaboration.3. Financial OversightWork with the practice owner (dentist) to manage budgets and financial goals.Monitor revenue, expenses, and profitability.Oversee billing, insurance processing, collections, and financial reporting.4. Patient Experience & SatisfactionEnsure high standards of patient care and service.Handle patient complaints or concerns with professionalism.Oversee patient communication, retention efforts, and feedback systems.5. Compliance & Risk ManagementEnsure adherence to HIPAA, OSHA, infection control, and other regulatory standards.Keep licenses, permits, and certifications up to date.Implement and monitor safety and emergency protocols.6. Strategic Planning & GrowthCollaborate with the practice owner on strategic initiatives, such as expansion, new services, or marketing.Analyze KPIs (key performance indicators) and recommend process improvements.Explore new technologies or partnerships that enhance patient care or operational efficiency.7. Vendor & Facilities ManagementOversee relationships with dental suppliers, labs, and service providers.Manage equipment purchases, maintenance, and office facility needs.

Gwinnett Technical College

Associate of Science (AS), Business managment