Nicole Johnson Heck
Senior Enterprise Support Manager, On-Prem Confluence at Atlassian
- Role
- Senior Enterprise Support Manager, On-prem Confluence at Atlassian
- Location
- Laguna Beach, CA, US
- LinkedIn followers
- 500 followers
About Nicole Johnson Heck
Experienced Customer Support Leader with over 10 years experience in real estate and technology. Startup experience with a proven track record of success. Enjoys creating processes, documentation, training, self-service resources, setting KPI\'s and SLA\'s to ensure customer satisfaction. Startup experience scaling a team from ~10 to ~100. Proficient in Zendesk, Salesforce, JIRA, Slack, Sprout Social, and Sprinklr. Easily adaptable. Values employee well-being and morale as much as employee performance.
Experience
Senior Enterprise Support Manager, On-prem Confluence
Aug 2022 — Present
Education
University of Washington
Bachelor of Arts (B.A.), Law, Societies and Justice; Sociology
2002 — 2006
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