Nicole Hurst

Office Administrator @Superior Senior Care

Establish and maintain professional relationships with key stakeholders, including board members, vendors, service providers, clients, and regulatory officials. Achieve and maintain compliance with all federal, state, and local regulations (Medicaid Programs andArkansas Department of Health included). Reducing waste by identifying and reporting fraud. Ensured compliance with company regulations by conducting regular audits of internal documents and records. Verify and monitor qualifications and continuing education compliance of self employed service providers and employees. Ensure operational continuity by designating the current alternate administrator and adhere to timely submission of billing information and documentation. Oversee accuracy of public information materials, promptly identifying and addressing potential issues, and demonstrating comprehensive understanding of relevant government regulations. Collaborated with management to develop branch goals, resulting in increased productivity and profitability. Implemented new software programs, increasing office efficiency and reducing manual labor tasks. Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management. Trained new hires on company policies and procedures. Conducted performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for growth opportunities. Oversaw appointment scheduling and itinerary coordination for both clients and personnel.