Nicole Hildebrandt
Director, Claims Leadership @Allstate
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WORK HISTORY
Director, Claims Leadership @Allstate
Responsbile for claim management and resolution of over 50% of Auto policy claims via large-scale, virtual claims organization. Leading a team of approximately 1600 employees, contributing directly to the profit and loss (P&L) of the department. for various aspects including people leadership, change management, loss cost and expense management, customer experience outcomes, and compliance.
EDUCATION
University of Florida
Bachelor of Applied Science (B.A.Sc.)
ABOUT NICOLE HILDEBRANDT
Passionate about leading people through change while solving business problems with innovative solutions. A strategic leader known for stepping into roles which require systems-thinking, strategic design, cross-functional partnership and have a component of entrepreneurship. Excels at strategic planning and execution to help the organization grow through technology design, process optimization, integration of natural language processing and data driven decisions leading to automation. Most recently leading work to digitize and create touchless claim services delivering exceptional customer experience while driving expense management across shores.
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