Nicole Ha
Host @Añejo
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WORK HISTORY
Host @Añejo
Sat over 100 guests per day, greeting guests in professional manner while upholding restaurant\'s high service standardsStrictly followed Health & Safety, Cleanliness Rules and Policies of restaurantUsed problem solving and excellent organization skills to set table arrangements and balancing reservations to ensure customer satisfaction and smooth flow of operationEfficiently managed waitlist, helping reduce average wait time and prevent overcrowding in server sectionsUtilized customer relationship management (CRM) techniques, implemented customer engagement strategy to build positive customer rapport, further helping to increase customer retention rate
EDUCATION
Toronto Metropolitan University
Bachelor's degree, Arts and Business
ABOUT NICOLE HA
I am recent graduate from Toronto Metropolitan University with a Bachelor Degree of Arts…
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