Nicole Gutierrez
Guest Service Representative @King Spa & Sauna
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WORK HISTORY
Guest Service Representative @King Spa & Sauna
US
As a Guest Service Representative at King Spa, I am responsible for ensuring a welcoming and seamless experience for every guest. My role involves greeting clients upon arrival, managing check-ins, processing payments, and providing detailed information about the spa’s amenities, services, and policies. I work closely with guests to address their questions or concerns, tailoring recommendations to enhance their overall experience. Additionally, I collaborate with various departments to ensure smooth daily operations and uphold the spa’s high standards for customer satisfaction. Through this position, I have developed strong communication, problem-solving, and multitasking skills while developing a calm and professional environment for a diverse clientele.
EDUCATION
High Tech High School
Media & Visual Arts
Montclair State University
Bachelor's degree, Psychology
ABOUT NICOLE GUTIERREZ
I am a senior Psychology student at Montclair State University and a bilingual English–Spanish speaker. I also hold minors in Korean and Cognitive Science. I am seeking hands-on experience in school, peer support, or mental health settings, where I can support students’ social-emotional well-being and contribute positively to their learning environment.
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