Nicole Friedl

Patient Services Specialist @Aurora Health Care

US

Appointment Management- Schedule, reschedule, and confirm patient appointments using our electronic health record (EHR) system- Coordinating with medical staff to ensure timely care- Notify patients via email or phone about any appointment changes Administrative tasks- Collect and verify patient information (personal details, insurance, and medical history)- Process and manage patient documents, including consent forms plus medical records - Handle billing and payment processes- Ensure patient confidentiality Skills- Strong verbal and written communication - Ability to manage multiple tasks efficiently - Maintaining attention to detail- Familiar with EPIC systems

University of Wisconsin-Madison

Master of Science - MS, Data Science in Human Behavior

Winona State University

Bachelor of Arts - BA, Psychology