Nicole Forrester

Manager at Accenture

Role: Level 2 Help Desk Manager at Accenture
Location: Austin, TX, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Nicole Forrester

Currently, I work for Accenture as a Manager for the Ohio Integrated Eligibility (IE)…

Experience

Level 2 Help Desk Manager
Accenture
Jan 2014 — Present · Austin, TX, US

Education

Job Ready Training
CMAA/CBCS
2005 — 2006
Austin Business College
Associate's Degree
2003 — 2005
Austin Community College
Certification
2011 — 2012

Skills

Analysis
Medicaid
Software Development Life Cycle (Sdlc)
Remedy Ticketing System
Functional Requirements
Tanf
Visio
Quality Center
Program Management
Microsoft Excel
Project Portfolio Management
Rational Team Concert
Management
Gap Analysis
Sharepoint
Training
Testing
Case Managment
Snap
Requirements Gathering
Clearquest
Business Requirements
Customer Service
Requirements Traceability
Application Support
Microsoft Word
Robohelp
Microsoft Office
Software Documentation
Sdlc
Online Help

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Nicole Forrester

Experience

Level 2 Help Desk Manager

Education

Job Ready Training

Austin Business College

Austin Community College

Skills

Find verified contacts for anyone on LinkedIn