Nicole Ferguson
Senior Director of Customer Delivery @Accredible
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WORK HISTORY
Senior Director of Customer Delivery @Accredible
GB
The Senior Director of Customer Delivery is responsible for the operations and strategic oversight of the Implementation and Professional services functions at Accredible. Ensuring that all customers not only launched successfully but that Accredible and it\'s delivery teams are the trusted advisors for the Accredible platform, but also greater credentialing ecosystems across all credentialing sectors.
ABOUT NICOLE FERGUSON
As the Director of Implementation Management at Accredible, I lead a team of professionals who help clients adopt and integrate our innovative digital credential platform. With over 12 years of experience in EdTech and E-commerce operations, I have a passion for delivering customer success and enhancing user journeys.My core competencies include software implementation, large scale change management, data-driven decision making, workflow management, project management, and budgeting. I have a proven track record of implementing complex and customized solutions, managing multiple stakeholders, and achieving high customer satisfaction and retention rates. I am also skilled in e-commerce, communication, and supply chain and logistics, which enable me to understand and optimize the business processes and systems of our clients. My goal is to change the way businesses use digital credentials to empower their learners, employees, and partners.
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