Nicole Falsetti
Brand Ambassador @Jackson Dawson
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WORK HISTORY
Brand Ambassador @Jackson Dawson
As a Brand Ambassador at Jackson Dawson, I played a pivotal role in enhancing customer engagement during the EV Expo. I facilitated test drive registrations for the MachE and Lightning, ensuring a seamless experience for attendees. My contributions included managing event logistics and providing feedback to improve future strategies, while also training new team members to uphold high standards of service.
EDUCATION
University of Michigan
Master Arts, Adult Instruction and Performance Technology
University of Michigan
Bachelor Arts, Psychology
SKILLS
ABOUT NICOLE FALSETTI
As a Director of Customer Relations and Process Improvements, I have been appointed to the Board of Directors as Treasurer and Executive Manager of a Top Ford Dealership. With over 20 years of experience in client engagement and relations, I have a proven track record of collaborating and formulating strategic vision, effectively leading teams, and designing solutions that deliver organizational value.My core competencies include streamlining procedures, determining cost saving measures, managing relationships and revenue growth with our partners, coordinating marketing and advertising, and managing product launches and community involvement. I am also passionate about mentoring and developing teams, creating and implementing training programs, and supporting organizational change and integration. I am driven by integrity, customer-service focus, and innovation, and I strive to build strong partnerships and relationships within and outside the organization.
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