Nicole Evans

About Nicole Evans

With over 25 years of experience in operations and customer service, I am passionate about delivering high-quality digital solutions that enhance customer satisfaction and loyalty. I am an agile certified professional with a strong background in process improvement, customer relationship management, and analytical skills. As a digital services delivery lead at Aflac, I work with AWS, enrollment platforms and systems, and lead cross-functional teams to ensure timely and efficient delivery of digital services to our customers and partners.In my current role, I have expanded my operational and leadership foundations to branch into digital services, applying agile principles and practices to plan, execute, and monitor projects. I have also leveraged my CRM expertise to improve customer retention and engagement, and my analytical skills to measure and optimize the performance and impact of digital services. I have successfully delivered multiple digital projects, such as migrating customer data to a new platform, integrating a chatbot feature, and launching a mobile app. I am always eager to learn new technologies and tools that can help me and my team deliver better digital solutions and experiences.

Experience

1. Digital Services Delivery Lead

   Aflac

   Sep 2022 — Present

Education

• East Central University

  Business, Management, Marketing, and Related Support Services

  1988 — 1992

Skills

• Team Management
• Program Management
• Forecasting
• Human Resources
• Recruiting
• Team Leadership
• Process Improvement
• Outsourcing
• Management Consulting
• Project Planning
• Business Process Improvement
• Analysis
• Performance Management
• Crm
• Behavioral Coaching
• Operations Management
• Strategic Financial Planning
• Business Analysis
• Cross-Functional Team Leadership
• Change Management
• Strategic Planning
• Vendor Management
• Team Building
• Management
• Leadership
• Resource Management
• Sales Management and Operations