Nicole Eison
Management Specialist
- Role
- Implementation & Operations Manager at Lifespeak Inc
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Nicole Eison
Innovative, versatile and agile operations strategist known for a wealth of experience in driving dynamic change and consistent growth. A client facing leader equipped with the big picture thinking and vision needed to drive continuous improvement initiatives from inception to completion. A producer of enhanced productivity, and profitability. A tactical mind capable of charting business plans which serve to stimulate profitable growth.
Experience
Implementation & Operations Manager
Jul 2025 — Present
Owned a $3M ARR book of business, driving customer retention, renewals, and upsell opportunities.Drove a client retention project by identifying churn risks through data analysis, benchmarking the product against competitors, and delivering actionable recommendations to maintain revenue.Led full lifecycle implementations for 75+ simultaneous client engagements, coordinating timelines, stakeholders, and deliverables.Managed vendor relationships from contract negotiation through end-client onboarding, aligning partners with delivery standards and customer expectations.Streamlined post-sale workflows by ensuring clean, complete CRM records, improving visibility and execution across Sales, Implementation, and Customer Success teams.
Education
UC Irvine
Certificate of Completion
2021
UC Irvine
Certificate of Completion
2020
Springfield College
Bachelor’s Degree
2005 — 2009
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Os X
- Management
- Fitness
- Windows
- Exercise Physiology
- Sales
- Fitness Training
- Conscientious
- Mac Os X
- E-Requester
- Constant Contact
- Google Blogger
- Microsoft Powerpoint
- Taleo
- Customer Service
- Fitness Operations Management
- Staff Development
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