Nicole Dwyer

About Nicole Dwyer

Administrative experience in quality management, project management, contract compliance and program oversightDriven, organized and analytical individual with well-rounded multiple human service related experiencesAdvanced skills in computer applications (Microsoft Office Suite, SPSS, web-based applications, data management systems, and psychological testing programs)Reputation for dependability, dedication, multi-tasking and the ability to take initiativeStrong background and education in research, behavior management and human developmentDriven, organized and analytical individual with well-rounded multiple human service-related experiences and administrative experiencePerson-centered treatment approach - Cognitive Behavioral, Applied Behavior Analysis, Learning Theories, Brief-Solution Focused, & Motivational Interviewing theoretical perspectiveExtensive experience and training in multiple areas of the education and human service fieldAccreditation experience with the National Council of Quality Assurance (NCQA), the Council on Accreditation (COA), American Osteopathic Association (AOA)/ Healthcare Facilities Accreditation Program (HFAP), and the Commission on Accreditation of Rehabilitation Facilities (CARF)Project Management Professional (PMP)Lean Six Sigma Green Belt (LSSGB)National Counselor Certification (NCC - Lapsed)Licensed Professional Counselor (LPC)Licensed School Guidance Counselor (NT - Lapsed)Certified Tobacco Cessation Counselor (CTCC)

Experience

1. Project Manager - Healthcare Effectiveness (Hedis) Performance

   Lucet

   Apr 2024 — Present · Kansas City, MO, US

   Understanding business requirements and aligning them with project goals. • Work closely with leaders and stakeholders to define project deliverables, communicate project estimates, and track progress.• Facilitated multi-departmental projects, aiming to improve NCQA HEDIS performance metrics for multiple standards. Monitored HEDIS updates and disseminated information for programming updates. • Monitored, tracked, and reported on the workplan performance metrics. Conducted performance improvement efforts.• Ensured efficiencies in process flows; Developed and chaired internal workgroup and sub-workgroups to ensure system collaboration. • Compiled and disseminated trainings, and presented to internal and external stakeholders, consumer stakeholders; Disseminated resource information to multi-disciplinary teams as needed. • Compiled and tracked Annual Evaluation, Program Description and Workplan Documents. Facilitated multi-departmental projects, aiming to improve NCQA HEDIS performance metrics for multiple standards. • Monitored HEDIS updates and disseminated information for programming updates. • Monitored, tracked, and reported on the workplan performance metrics. Conducted performance improvement efforts. • Ensured efficiencies in process flows. • Developed and chaired internal workgroup and sub-workgroups to ensure system collaboration. • Compiled and delivered trainings • Prepared content and presented to internal and external stakeholders. • Disseminated resource information to multi-disciplinary teams as needed. • Compiled and tracked Annual Evaluation, Program Description and Workplan Documents.

Education

• Lutheran High Northwest

  Diploma, College Prep

  1998 — 2002

• Oakland University

  Master of Arts, Counseling - School and Community

  2006 — 2008

• Central Michigan University

  Bachelor of Science, Psychology and Child Development

  2002 — 2006