Nicole Dilanian
- Role
- Principal Enterprise Customer Success Manager at New Relic
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Principal Enterprise Customer Success Manager
Sep 2022 — Present
Align with Sales and Technical counterparts to support a portfolio of 12 Enterprise accounts in the New York/New Jersey region with a combined ARR of ~$12M. Help deliver a successful onboarding experience and drive user adoption. Understand the customer’s goals and initiatives, and develop strategic success plan to help customer capture value and achieve their business objectives. Partner with additional teams internally to drive success plan and increase consumption. Identify potential challenges and collaborate with New Relic resources to mitigate risk and drive product enhancements to better support the customer. Assist with the hiring and onboarding process for new CSMs, and deliver customer health presentations for New Relic’s ongoing Jumpstart training. 2023 Customer Impact Award Recipient
Skills
- Project Management
- Powerpoint
- Competitive Analysis
- Software as a Service (Saas)
- Account Management
- Strategic Planning
- Erp
- Sales Prospecting
- Saas
- Press Releases
- Lead Generation
- Sales
- Recruiting
- Crm
- Solution Selling
- Enterprise Software
- Enterprise Resource Planning (Erp)
- Research
- Salesforce.com
- Business Development
- Customer Relationship Management (Crm)
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