Nicole Decunha

About Nicole Decunha

Currently an MBA candidate in Digital and Telecom Management. Graduated from Ramrao Adik Institute of Technology in 2021 with an Engineering degree in Electronics, where I had a chance to hold numerous positions of responsibilities by being a part of the team as a Public Relations Officer and many other fests/events, which helped me develop strong interpersonal, communication, leadership and decision making skills. I’m a dog lover and an avid reader who would use every spare minute to read.

Experience

1. Consultant

   EY

   Jul 2024 — Present · Mumbai, IN

   Spearheading the PMO for a multi-geography data center transformation, driving alignment across 11 global functions and 5 regions• Managed enterprise stakeholders across multiple regions to ensure adoption of transformation initiatives• Enabled adoption of standardized workflows across 11 global business functions, improving process compliance and operational efficiency• Established centralized PMO governance frameworks including program dashboards, decision & escalation logs, OKR tracking, and milestone monitoring, enabling timely stakeholder communication and risk resolution across 11 global functions• Partnered with stakeholders and other external partners to drive cross-functional alignment, streamline efforts, and resolve operational dependencies• Facilitated cross-functional alignment and process harmonization, reducing duplication and driving operational efficiency • Monitored KPIs and tracked progress against transformation targets, enabling course-corrections and achievement of program objectivesProcess re-design, benchmarking and operationalization of 200+processes for a leading telecom operator in MENA • Analyzed 56 processes over 6 months, identifying gaps and improvement opportunities across IT, Tech Ops, Product, Marketing & Branding, CVM, and Legal• Designed and institutionalized future-state processes, introducing structured workflows (previously verbal/undefined), Scope, SLAs and KPIs, aligned with industry best practices and organizational readiness, resulting in standardized operations• Secured cross-functional buy in from 12 functions• Suggested actionable recommendations where full adoption was not feasible

Education

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  Master of Business Administration - MBA DTM

• Bardsley English Medium Senior Secondary School

  School

• Ramrao Adik Institute of Technology

  Bachelor of Engineering - BE, Electronics