Nicole Darragh
Success Manager | Healthcare SaaS | Physical Therapist
- Role
- Customer Success Manager at WebPT
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Nicole Darragh
Highly motivated and results-oriented Physical Therapist with a proven track record in…
Experience
Customer Success Manager
Apr 2024 — Present
Manages a diverse portfolio of accounts, including both a 150-account single success manager model and a community-based model that scaled to support over practices, demonstrating adaptability to evolving business strategies.Partners with clients to achieve key business outcomes by delivering strategic insights, KPI assessments, and workflow optimizations during Executive Business Reviews (EBRs) and operational deep dives.Drives cohesive and integrated strategies by facilitating cross-functional collaboration with Sales, Solutions Architects, Data, and Operations teams to ensure a seamless customer journey.Proactively monitors account health to mitigate churn risk and identify upsell opportunities using NPS surveys, usage trends, and key success metrics.Represents the WebPT brand at industry events, expanding professional networks and staying current on market trends to inform strategic initiatives.Empowers therapists by educating them on documentation and billing strategies, leading to improved compliance, increased reimbursement, and reduced burnout.Spearheads the company\'s internal wellness program, developing and managing challenges that grew participant engagement from an average of 130 to 200 employees over three consecutive quarters, a 50%+ increase.Collaborates with the Culture Council to promote healthy habits and provide educational resources on well-being and lifestyle to all employees.
Education
Regis University
Bachelor of Science (B.S.)
2010 — 2014
Regis University
Doctorate of Physical Therapy
2014 — 2017
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