Nicole Damian
Customer Service Supervisor at Republic Services
- Role
- Idaho Franchise Customer Service Supervisor at Republic Services
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Nicole Damian
As the Idaho Franchise Customer Service Supervisor at Republic Services, I oversee a team of customer service representatives who handle inquiries, complaints, and requests from residential and commercial customers. I have more than four years of experience in customer service, team leadership, and process improvement in the waste management industry.I am passionate about delivering excellent customer service and ensuring customer satisfaction and loyalty. I have successfully implemented Lean Six Sigma methodologies to improve efficiency and increase productivity in my team. I have also developed and maintained strong relationships with internal operations managers, and sales representatives. My goal is to continue to grow and learn as a customer service professional and leader, and to contribute to the success and sustainability of Republic Services.
Experience
Idaho Franchise Customer Service Supervisor
Nov 2023 — Present · US
Education
Pontificia Universidad Católica Madre y Maestra
Licenciatura
2008 — 2013
La Scuola
Italian
2010 — 2011
Alianza Francesa
French
2011 — 2012
Centro Cultural Dominico Americano
English
1998 — 2008
Skills
- Budgets
- Account Management
- Microsoft Office
- Leisure Travel
- Employee Training
- Customer Satisfaction
- Timeshare
- Travel Arrangements
- Teaching
- Hospitality
- Contrat Negotiation
- Microsoft Excel
- Hotel Management
- Hospitality Industry
- Strategic Planning
- Accounting
- Hotels
- Teamwork
- Concierge Services
- Customer Service
- Tourism
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