Nicole Christensen

About Nicole Christensen

VALUE PROPOSITION I am a highly effective property management industry leader, with experience that includes the supervision of teams in audit engagements, as well as the oversight of monitoring activities, advisory activities, special reviews, and investigations. My success is driven by my ability to oversee strategies that increase efficiency and productivity while improving business processes.SUMMARY Engaging professional possessing a winning blend of subject matter expertise, skill in the oversight of teams and divisions, and practical experience. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with organizational objectives. LEADERSHIP HIGHLIGHTS With Equity Lifestyle Properties, supervised a team of two auditors engaged in monitoring activities, advisory activities, special reviews, and investigations. As the Operations Manager with Roots Management Group, oversees the entire West RV division.Specialties: Property Management, Business Process Improvement, Research and Analysis, Risk Assessment, Risk Mitigation, Due Diligence for Acquisitions, Team Leadership, Audit Leadership, Advisor to Management

Experience

1. Operations Leader

   Roots Management Group

   Jul 2023 — Present · AZ, US

   Directs the West RV division, with responsibility for staffing, marketing and advertising, on-site inspections, and resident relations. Maintains 97% occupancy and 1.5% delinquency throughout the portfolio. Administers monthly financial performance, maintaining revenue and expenses in line with annual budgets, explaining monthly P&L variances, and developing corrective action plans. Leads community inspections to ensure compliance with company standards and internal controls. Investigates and resolves resident complaints and issues. Instituted standard operating procedures from the ground up for RV communities and trained all communities on the SOPs. Collaborates with the Learning and Development team to provide employee training. Saved the company tens of thousands of dollars by identifying thousands of dollars in financial errors.ABOUT ROOTS MANAGEMENT GROUPRoots Management Group is an investment company that provides affordable housing.

Education

• Heidelberg University

  Master of Business Administration - MBA

• Heidelberg University

  Master of Business Administration - MBA, Business Administration and Management, General

• Heidelberg University

  Bachelor of Applied Science - BASc, Accounting