Nicole Cover

WORK HISTORY

EDUCATION

SKILLS

ABOUT NICOLE COVER

10 years’ experience in Leadership Role; leading and directing multiple teams from 15 members and up to 175 Accounts. • First-hand Experience and Advanced Knowledge in multiple functional areas; such as Quality, Sales, Customer Service, BMO ISO, Microsoft Office, • Demonstrated Leadership abilities in Driving Performance and Continuous Improvement; through implementation of new processes to ensure consistent, quality handling of customer requests, further driving customer and client satisfaction. • Respected Builder and Leader of customer-focused team; demonstrate a shared, enthusiastic commitment to achieving goals and objectives of a team. Ensures that initiatives are accomplished and commitments are met in a timely, consistent manner• Passionate about Achieving Results; highly self-motivated and solutions oriented individual who works well in team environments as well as independently with little direction required.\\• Reliable Communication skills and Customer Focus driven; able to communicate with multiple groups of people within the organization in a manner that both gathers and disseminates information. Strong written, oral and interpersonal communication skills, as well as delivers best in class customer service and retention. • Effective Problem Solver & Strong Analytical skills; through root cause analysis and the gathering of information systematically to establish facts and principles. Ability to analyze data from multiple sources and determine action plans based on the analysis.• Natural Work Style includes; multi-tasking, high pressure, fast paced, high volume and demanding work environments. Adapts easily to changing priorities and is a strategic thinker. Task driven, strong ability to organize and prioritize.