Nicole Turner
● Customer Account Management ● Client Relationship Building ● Strategic Sales Plans ● Service Implementation Strategy ● Client Negotiations ● Contract Review & Compliance
- Role
- Customer Success Manager at Hawk Ridge Systems
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Nicole Turner
I have 10+ years of progressive experience in providing customer account management…
Experience
Customer Success Manager
Dec 2016 — Present
Hawk Ridge Systems – Minneapolis, Minnesota 12/16 – Present(Formerly Symmetry Solutions)Customer Success Manager 06/19 – Present Manage service implementations, annual renewals, and sales goals for 250+ software clients Consistently reach an annual sales goal target of $13.7 Million, while strategically planning quarterlysales targets Review contract payment terms, while providing exceptional client resolutions and follow-up to variousrequests Maintain strategic enterprise accounts for large clients, including Google, Facebook, and Tesla Track client subscription software renewals, including offering training courses, technical support, andadd-on servicesTraining Sales Specialist 01/17 – 06/19 Managed the training sales activities for 50+ Sales Representatives within their assigned nationalterritories Created training marketing materials to boost new sales growth opportunities and new sales goals Developed training and onboarding for New Hires and Sales Representatives Implemented internal education course offerings for our sales training program Rolled-out a new Customer Service Satisfaction Program for various clients throughout the USSales Assistant 12/16 – 01/17 Managed service activities for 7 Sales Representatives within multiple departments Prepared sales reports, including monthly performance levels, trends, and metrics Coordinated customer training schedules, and assisted with course registration Developed a sales order manual to help onboard new employees during their orientation process Created 30-40 quotes and sales orders weekly for my assigned Account Managers
Education
University of Minnesota Duluth
Bachelor of Arts, Sociology, Communication
2008 — 2012
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