Nicole Coates
Licensed Insurance Agent | Sales Development Specialist | Experienced in Customer Retention & Revenue Growth | SPIN & BANT Certified
- Role
- Licensed Insurance Agent at GEICO
- Location
- Fredericksburg, VA, US
- LinkedIn followers
- 500 followers
About Nicole Coates
I am a highly motivated and results-driven customer service and sales professional with a…
Experience
Licensed Insurance Agent
Jun 2024 — Present
As a Licensed Insurance Agent at GEICO, I provide personalized insurance solutions to clients while maintaining the highest standards of service. Key responsibilities include:Delivering expert consultation on auto insurance policies, explaining coverage options and helping clients make informed decisions based on their needs.Exceeding sales goals through upselling and cross-selling additional coverage, which has led to revenue growth for the agency.Using CRM tools to track and manage client interactions, ensuring follow-ups and personalized communication.Resolving complex customer issues, improving customer retention, and maintaining a strong client base.Training and mentoring new team members, supporting their professional development, and fostering a collaborative environment.
Education
Wings Academy
High School Diploma, General
City College – New York, NY
Psychology (Coursework)
University of Bridgeport – Bridgeport, CT
Psychology (Coursework)
CourseCareers – Remote
Tech Sales
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