Nicole Claire Crawford
Project Delivery Leader @Pegasystems
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WORK HISTORY
Project Delivery Leader @Pegasystems
Reading, GB
As a Project Delivery Lead I have had the privilege of leading the successful delivery of a transformative benefit payment allocation project. This initiative dramatically reduced the payment processing window from six months to just three days, significantly improving the lives of recipients and streamlining operations.Through meticulous planning, stakeholder collaboration, strong governance, an the application of Agile principles, I coordained cross-functional teams to modernize processes and enhance system efficiency. By focusing on user-centric design and leveraging innovative solutions, wed delivered a seamless and reliable experience for end users while ensuring compliance with public sector standards. Prior to this I successfully led the delivery of a communications module for a UK bank enhancing how the institution interacts with its customers. This project modernized communication channels, improved message delivery efficiency, and aligned with the banks goal of providing a seamless and personalised customer experience. By managing cross-functional teams and collaborating closely with stakeholders, I ensured the project was delivered on time, within scope, and met stringent regulatory and quality standards. Leveraging Agile methodologies, I fostered transparency, adaptability and a focus on continuous improvement throughout the project lifecycle. This experience underscores my ability to drive complex technology initiatives within highly regulated environments, balancing innovation with compliance to achieve tangible business outcomes. I am passionate about delivering solutions that enhance customer engagement and operational efficiency.
EDUCATION
Alton College
A Levels, English Literature, French, Biology
Bath Spa University
BA Hons, English Literature
Heath End
GCSE's
ABOUT NICOLE CLAIRE CRAWFORD
As a dedicated and results driven Project Deliver Leader, I specialise in leading complex, scaled Agile initiatives within the public sector. With a proven track record of delivering high-impact projects that improve public services, I excel at fostering collaboration across diverse teams and navigating the unique challenges of large-scale organisations. I bring expertise in Agile frameworks to ensure alignment between strategy and execution. My role involves coordinating multiple teams, managing interdependencies and driving continuous improvements to deliver solutions that meet stakeholders\' needs and achieve organizational goals. What sets me apart is my ability to bridge the gap between technical teams and business objectives. i thrive in environments where I can align cross-functional teams, promote transparency, and cultivate a culture of trust and adaptability. My focus is on delivering value while enhancing applications and solutions that improve the experience and outcomes for end user.If you are passionate about leveraging Agile principles to drive meaningful change, lets connect and collaborate!
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