Nicole Chappelle

Assistant Vice President @Gallagher Bassett

Walnut Creek, CA, US
EMAILS
n••••••••@ametros.com
MOBILE NUMBERS
+19•••••••34

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WORK HISTORY

Sep 2013 — Present

Assistant Vice President @Gallagher Bassett

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San Francisco, CA, US

More than 23 years of experience in WC claims management. Expertise in California, although knowledge and experience in all states. Currently involved in all aspects of risk management for WC line of busines. Proven management skills, training experience, strategic analysis and application, problem solving, time management and exeptional communication skills. Technical claims experience handling catastrophic claims and high dollar reserve claims. Advanced experience with aged books of business. Advanced knowledge of claims including coordination of broker(s), general counsel, risk management and Third Party Administrators. Experience with supervision of staff, demonstrating leadership qualities consistent with management values and mission statements. Independently conducts thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans. Negotiates settlement with clients, client attorney and Public Adjusters. Extensive knowledge of claims processing and insurance brokerage business. In-depth understanding of the terminology and case law associated with specialized claims industry.

SKILLS

InsuranceStrong LeadershipSubrogationReinsurancePerformance ManagementUnderwritingNegotiationLitigationGeneral InsuranceTrainingExecutive ManagementProperty & Casualty InsuranceNew Business DevelopmentAccount ManagementClaimAnalysisProgram ManagementCommercial InsuranceCustomer ServiceProcess ImprovementRisk ManagementSales ManagementSalesforce.comMicrosoft OfficeSalesStrategic PlanningEmployee RelationsWorkers CompensationVendor ManagementIntermediate to Advanced Pc Skills, Including Microsoft Word and ExcelClaims ManagementTeam BuildingManagementBudgetsSales ProcessProject ManagementTime ManagementLitigation ManagementHuman ResourcesLeadership

ABOUT NICOLE CHAPPELLE

More than 34 years experience in WC claims management. Positions ranging from Claims Examiner, Claims Supervisor, Hearing Representative, Litigation Manager and Corporate Oversight Manager. Currently involved in all aspects of risk management for WC line of business. Expertise in California, although knowledge and experience in all states. Audit experience. Proven management skills, training experience, strategic analysis and application, problem solving, time management and exceptional communication skills. Technical claims experience handling catastrophic claims. Advanced knowledge of professional athlete claims including coordination of broker(s), team(s), general counsel and Third Party Administrators. Experience with supervision of staff, demonstrating leadership qualities consistent with management values and mission statements. Development of staff through performance management, goal setting, training and effective employee relations. Experience with providing input into department budget and oversight of expenses to ensure efficient operation within budget guidelines. Responds to inquiries and requests from clients, government agencies, attorneys and consultants. Preparation of claim rebuttals and/or Appeals and implementation audit results.

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Nicole Chappelle — Email, Phone Number & Contact Info | Unifers