Nicole Carter
Associate - Lead Consultant Research Author Technology Partnership Head Event Producer @Digital Workplace Group
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WORK HISTORY
Associate - Lead Consultant Research Author Technology Partnership Head Event Producer @Digital Workplace Group
Consults for, and collaborates with, DWG member organisations worldwide to optimise strategy, governance, content management, user experience, and stakeholder engagement across complex digital workplaces.Passionate about digital employee experience (DEX), with a particular focus on how AI and automation can enhance usability, adoption, and impact.Event producer and host of global online events, gaining first-hand insight into the opportunities and challenges faced by organisations across industries. This role enables the sharing of best practice and cross-industry learning to drive continuous improvement in the digital workplace.
EDUCATION
London College of Communication
Postgraduate Certificate
The University of Stirling
Bachelor of Arts (BA)
Edinburgh Napier University
Master of Business Administration (MBA)
ABOUT NICOLE CARTER
AI is only as smart as your content.Most organisations are held back by content chaos - fragmented systems, siloed, outdated documents, oversharing and weak governance. The result? Intranets that underperform, employees who can’t find what they need and AI tools like Copilot that fail to deliver value.I help organisations turn that chaos into governed, structured, trusted knowledge - the foundation that makes AI, intranets, and digital workplaces actually work.As a Fractional Strategist & Consultant, I partner with leaders and teams to:• prepare for AI by fixing content governance and information flow• deliver intranet and digital workplace strategies that improve employee experience for both frontline and knowledge workers• improve search and findability so people can access the right knowledge at the right time• align communications, digital tools and ways of working to drive adoption, change, and measurable impactI bring both strategic insight and hands-on delivery as a Chartered Management Consultant, published author, award-winning intranet strategist and MBA.Much of my work is with organisations where governance and compliance at scale are critical — such as manufacturing, government, healthcare and financial services.I’m passionate about creating digital workplaces that empower employees, build trust, and deliver measurable results.Feel free to reach out if this connects with the challenges you’re facing.
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