Nicole Briscoe
Customer Success Consultant at REMAX
- Role
- Customer Success Consultant at REMAX
- Location
- Golden, CO, US
- LinkedIn followers
- 500 followers
About Nicole Briscoe
Results-driven project consultant with extensive experience in managing complex customer…
Experience
Customer Success Consultant
Apr 2023 — Present
Collaborated with 56 individual franchisees to identify and implement strategic growth initiatives• Developed and executed training programs tailored to franchisee needs, leading to improved operational efficiency and agent satisfaction. • Monitored billing processes and ensured timely collection, reducing outstanding receivables by 25%• Utilized market analysis to advise franchisees on competitive positioning and innovative marketing strategies, contributing to increased brand visibility.• Provided ongoing support and resources to franchisees, ensuring high levels of satisfaction and compliance with corporate standards.• Analyzed franchisee performance metrics to identify areas for improvement, leading to tailored action plans• Established and maintained effective communication channels with franchisees, ensuring prompt resolution of concerns and fostering a supportive network.• Collaborated with cross-functional teams to enhance operational processes and support franchisees in achieving corporate goals.
Education
University of Northern Colorado
Bachelor of Arts - BA, Tourism and Hospitality
2015 — 2019
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