Nicole Bialko
Casualty Claims Director @ MMG Insurance | Leading Your High-Performing Team Through Change | Storyteller | Advocate
- Role
- Casualty Claims Director at MMG Insurance
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Nicole Bialko
In January 2025, I joined MMG Insurance as their Casualty Claims Director. I lead a…
Experience
Casualty Claims Director
Jan 2025 — Present · ME, US
Lead MMG’s Casualty Claims operation, overseeing 30+ professionals across a multi-office, hybrid structure.Guide integrated claims teams that manage injury-related losses, coordinate legal resolution, and ensure on-the-ground investigative support.Direct litigation strategy and manage external counsel relationships, ensuring efficient cost containment and fair outcomes on high-severity, complex claims for both personal lines and commercial products.Develop and execute departmental roadmap aligned to enterprise vision, incorporating KPI dashboards, benchmarking analytics, and quality audit programs.Mentor three claims supervisors, embedding a continuous learning culture focused on coaching, inclusion, and leadership pipeline development.Serve as the internal voice of emerging industry trends, influencing organizational strategy through clear communication and external representation.Champion innovation in claims handling through workflow optimization, technology integration, and change management initiatives.
Education
Kent State University
BA, English
1998 — 2002
Notre Dame College
Teaching Licensure, Language Arts 7-12
2008 — 2010
Skills
- Claims Management
- Team Building
- Personal Injury
- Property & Casualty Insurance
- Negotiation
- Newsletters
- Presentations
- Press Releases
- Policy
- Public Speaking
- Casualty
- Leadership
- Property Damage
- Coaching
- Casualty Insurance
- Human Resources
- Claim Investigation
- Insurance
- Liability
- Subrogation
- Customer Service
- Training
- Claim
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