Nicole Barracca
Certified ScrumMaster (CSM)Engagement Lead for Cloud Platform and Engineering at AHEAD
- Role
- Engagement Lead - Cloud Platform and Engineering at AHEAD
- Location
- Homer Glen, IL, US
- LinkedIn followers
- 500 followers
About Nicole Barracca
Service delivery professional offering strong client service, leadership and organizational expertise to exceed operational goals. Analytical problem solver who is adaptable to the changing needs of a diverse client base and excels while balancing competing priorities. Proud reputation of proven results, empathetic relationship-building and happy clients. Expert-level multitasker with extreme attention to detail who acts with urgency. Thrives in a fast-paced environment with an energetic, friendly and upbeat attitude. 17 years of client service focus, 17 years of account management expertise and 11 years of team leadership.
Experience
Engagement Lead - Cloud Platform and Engineering
May 2025 — Present
Education
Columbia College Chicago
Film and Video, Animation, Interactive Technology, Video Graphics and Special Effects
2002 — 2006
Skills
- Integration
- Unified Communications
- Project Management
- Customer Service
- Business Process Improvement
- Vendor Management
- Vmware
- Cisco Technologies
- Pmo
- Virtualization
- Cross-Functional Team Leadership
- Management
- Troubleshooting
- Cloud Computing
- Process Improvement
- Data Center
- Microsoft Office
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