Nicole Bacci

Director Program Managment @Bell

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2025 — Present

Director Program Managment @Bell

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Leading the transformation of our IT stack, a multi-year $100M+ programResponsible for our consumer bill, which includes driving a reduction in billing calls Working in partnership with Salesforce and AtekoLeading a team of Product Managers and Product Owners

EDUCATION

N/A

McMaster University

B.Eng

SKILLS

Time ManagementBusiness AnalysisSocial MediaOperations ManagementMicrosoft ExcelWindowsMarketingCustomer ServiceProject ManagementProject PlanningTelecommunicationsMulti TaskingData EntryMicrosoft OfficeSalesTrainingCustomer SatisfactionTroubleshootingMarketing StrategyOutlookEvent PlanningSapAccount ManagementCritical ThinkingProgrammingInterpersonal SkillVendor ManagementMarket ResearchVisioBuilding RelationshipsInventory ManagementMicrosoft SuitesSocial NetworkingCustomer ExperienceManagementTeam Building

ABOUT NICOLE BACCI

Program Delivery Director with a demonstrated history of working in the telecommunications industry. Skilled in operations, project delivery, team building, and customer experience. Strong leader with a B.Eng in Electrical and Biomedical Engineering from McMaster University.

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