Nicole Arms
Value Stream Manager @COUNTRY Financial®
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WORK HISTORY
Value Stream Manager @COUNTRY Financial®
US
Establishing outcome-based KPIs and prioritization of Auto and Home pricing models.Enabling collaboration between actuarial research and IT to reduce rework and enable model readiness.Leading cross-functional alignment across Personal Lines actuaries, IT, and data science to deliver enhanced pricing models.
EDUCATION
Western Governors University
Master of Science - MS, Data
Eastern Illinois University
Bachelor of Arts (BA), English Language and Literature, General
Danville Area Community College/Danville Junior College
Associate of Arts and Sciences (AAS), English Language and Literature, General
University of Illinois Springfield
Master of Business Administration (M.B.A.), Business Process Management
ABOUT NICOLE ARMS
Insurance analytics leader with 10+ years of experience in P&C underwriting, risk analytics, and AI/ML enablement. I specialize in bridging business and data science to deliver smarter underwriting and operational strategies.My work spans predictive modeling, vendor data integration, risk segmentation, and AI adoption. I’ve led cross-functional efforts to deliver underwriting analytics tools and supported the implementation of ML models that reduce manual review and enhance decision-making. Most recently, I served as a product lead for an enterprise data science team—aligning model development with business needs across Personal Lines.I bring:Deep insurance domain expertise (underwriting, vendor data)Technical fluency in Python, SQL, Tableau, and GLMsA track record of delivering measurable analytics outcomesContinuous learning (CSPA candidate, MS in Data Analytics)
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