Nicole Angier
Customer Success Manager | Client Engagement | Environment Analysis | Process Improvement at Cohesity
- Role
- Strategic Renewals Account Manager at Cohesity
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Nicole Angier
Highly accomplished, data driven, self-motivated and organized professional with a…
Experience
Strategic Renewals Account Manager
Jun 2017 — Present · Lake Mary, FL, US
Promoted to Renewals Representative Level 2 and Level 3 statuses by consistently exceeding sales quotas and timelines through detailed account planning, management, and risk mitigation. As a result, the annual renewal revenue increased to $1M+ per account.• Presented the FY21 Sales Accelerator Award in September 2021 for continued performance excellence in all job functions including exceeding financial targets.• Assumed temporary responsibility for South/Canada District for Q4 FY20. During tenure, implemented team campaigns to convert additional revenue in the form of Winbacks, early pull-ins, and BCS to increase revenue from a $1.5M deficit to $32.2M (Exceeding annual numbers by 2.2M and quarterly quota by 3.7M).• Surpassed annual sales quotas in FY18, FY19, FY20 and FY21 by an average of 116.4%. Currently exceeding FY22 goals by 6%.• In first 6 months of employment, earned $217K in Winbacks and 246% of sales quota for Q4 FY18. Ended the year at 140% over quota.• Mentor team members by ensuring forecast accuracy, instilling job ownership, coaching on client relationships, developing business initiatives, and proactively evaluating changes which impact renewal schedules. • Lead client engagements in evaluating software and hardware install base for annual support renewal and new purchases. Review customer vision, actual and projected annual growth, data environment challenges and current and future projects.• Collaborated with cross-functional teams to develop a strategic approach to grow and cultivate mutually beneficial relationships with customers and partners. • Coached Renewal Representatives on account strategies, improving cross-functional team alignment, managing channel relations, managing personnel, and meeting timelines.• Involved in project development for Gainsight UAT, creation of Renewals Enablement tools, Canada Buy Sell program, COE Appliance team development, Customer Success Manager role evolution
Education
Penn State University
Bachelor’s Degree
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