Nicolás Cuenca
Information Technology Help Desk Analyst @Torrid
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Help Desk Analyst @Torrid
City of Industry, CA, US
Provided Tier 1–2 IT support for 500+ enterprise endpoints across Windows, macOS, iOS, and Android.Administered Active Directory accounts, group policies, and permissions to maintain secure access controls.Administered Microsoft 365 (Outlook, Teams, OneDrive) and supported end users with productivity tools.Provided incident resolution through ServiceNow, consistently achieving high first-call resolution rates.Supported retail infrastructure, including Verifone POS systems, Yealink VoIP phones, and Cradlepoint networking equipment.Collaborated with field technicians and vendors to reduce downtime and improve customer satisfaction.
EDUCATION
Arcadia High School
High School Diploma
UCLA
Bachelor's degree, Computer Science
Pasadena City College
Associate's degree, Computer Science
ABOUT NICOLÁS CUENCA
Computer Science B.S. graduate from UCLA with hands-on experience in IT support…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.