Nicolas L.
Head of Customer Operations @Alma
Lille, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Head of Customer Operations @Alma
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Lille, FR
EDUCATION
1995 — 1998
Paris School of Business
Master's degree, Management
N/A
EDHEC Business School
Executive MBA
1995 — 1999
Université Paris-Sorbonne
Licentiate degree, Philosophy
SKILLS
Solution SellingBusiness PlanningOperations ManagementCrmChannel PartnersProduct ManagementKey Account ManagementCustomer ExperienceMobile DevicesContact CentersCommercial ManagementCall CentersBusiness DevelopmentAccount ManagementChange ManagementOutsourcingCustomer AcquisitionTeam ManagementStrategyE-CommerceCustomer SatisfactionNew Business DevelopmentSaasSales ManagementProject ManagementSalesEfqm Excellence ModelCall CenterStrategic PlanningCoachingManagement ConsultingCustomer RetentionCustomer ServiceCallsMarketing StrategyCustomerTelecommunicationsSales ManagerBusiness StrategyManagement
ABOUT NICOLAS L.
Passionate about continuous improvement as General Manager and expert in Customer…
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