Nicolas Lambert
Senior Manager Customer Success @GRAITEC North America
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WORK HISTORY
Senior Manager Customer Success @GRAITEC North America
Montreal, QC, CA
Lead and manage the team of Customer Success Specialists and Customer Success Managers- Develop and implement processes to enhance customer engagement and satisfaction- Drive strategic initiatives to improve customer retention and growth- Set Key Performance Metrics and provide ongoing support to ensure team success- Utilize problem-solving skills to resolve complex customer issues and streamline operations.
EDUCATION
École des sciences de la gestion (ESG UQAM)
Bachelor of Business Administration - BBA, Management, Marketing and Human Resources
UQAM | Université du Québec à Montréal
Computer and software development, Computer/Information Technology Administration and Management
ABOUT NICOLAS LAMBERT
Sales Leader | Tech Enthusiast | Problem SolverPassionate about technology and customer success, I excel in negotiation, operations, and seamless client onboarding. A lifelong learner, I stay ahead of industry trends, turning innovation into real-world impact. My mission: bridge technology and value to drive lasting success.
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